Refund policy

14-day right of withdrawal: if you are a consumer in the EU/EEA you may cancel your order within 14 days of receiving it, without giving a reason. Email hello@collective20.com with your order number, then send the item back within 14 days of that notice.

Condition: items must be unworn, unwashed and with tags attached. We may reduce the refund if the item has been handled more than necessary to check fit and quality.

Refunds: we refund the full purchase price plus standard outbound shipping within 14 days of receiving the return (or proof of return), using your original payment method. Return shipping is paid by you unless the item is faulty or we sent the wrong product.

Faulty or wrong items: email us a photo and we will arrange a free replacement, repair or refund. This is in addition to the statutory guarantee on non-conforming goods.

Exchanges: because we produce small runs, the fastest way to change size is to return for a refund and place a new order while stock lasts.

Full policy: https://collective20.com/returns